UK Insurance Company: By leveraging focus on mapping journeys and quantifying outcomes, enhanced customer experience, reduced complaints, and increased customer satisfaction were achieved.

UK Challenger Bank: Established environments to enhance CX and business performance by reviewing processes, developing CX focus, and building business cases

Major Public Sector Infrastructure Owner: Identified change capabilities and barriers, and determined requirements for change delivery.

UK Charity: Improved service and efficiency significantly through using methodologies for mapping recruitment, onboarding, and management processes; replicated for 10 critical processes

Major UK Bank: Improved customer retention and engagement, leading to stock growth and performance improvement by focusing on CX

Global Insurance Company: Developed segmentation methodologies to improve acquisition campaigns and reduce churn, gaining a competitive advantage in the US

Major UK Bank: Enhanced call centre operations and achieved culture change and cost reductions by improving processes and focusing on CX

US Insurer: Improved performance by creating insights to improve marketing effectiveness, focus key sales messages, and develop engagement strategies 

UK Government Funded Charity: Conducted workshops to provide management with tools and insights for better performance